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Update my Microsoft 365 account to Exchange in Mail (iOS)

If you're using Microsoft 365 as POP or IMAP, your data (including mail, contacts, and calendars) might not be connected to your email and could be lost if you delete that account. To prevent any data loss, and to get the most secure, fast, and reliable email, switch your POP or IMAP account to Exchange.

  1. Open your iPhone or iPad's Settings.
  2. To add your Exchange account, tap Mail > Accounts.
    In Mail, tap Accounts
  3. Tap Add Account.
    In Mail, tap Accounts
  4. Tap Microsoft Exchange.
    Tap Microsoft Exchange from the menu
  5. Enter your Email and a short Description (like your company's name or email type), and then tap Next.
    Enter email, company description, and tap Next
  6. Tap Sign In to confirm you want to use your Microsoft Exchange account.
    Tap Sign In to sign in to your Exchange account
  7. Enter your Password and tap Sign In. (You might need to choose your account type as a Work or School to continue.)
    Enter email password and sign in

    Note: If Microsoft can't find your account, you might be asked to enter your details manually:

    Email: Your Microsoft 365 email address
    Password: Your Microsoft 365 email password
    Server: outlook.office365.com (this is required)
    Domain: This can be left empty
    Username: Your Microsoft 365 email address

    Note: If you forgot your email password, here's how to reset it.

  8. If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.
  9. Tap Next. You might be asked to select Consent on behalf of your organization. This allows Microsoft 365 and the Mail app to work together. Tap Accept.
  10. Tap Save. You can come back and update settings here at any point.
    Review settings and tap save
  11. If you're ready to remove your POP/IMAP account, still in Accounts > tap the email account > Delete Account > Delete from My iPhone.

Your email is now set up as an Exchange account!

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